论著

品管圈在缩短眼底外科门诊患者就诊时长中的应用

Application of quality control circle in shortening the visiting time of outpatients in fundus surgery department

:321-328
 
目的:探讨品管圈在缩短眼底外科门诊患者就诊时长中的应用效果。方法:成立品管圈小组,确立缩短眼底外科门诊患者就诊时长活动主题,选择2020年9月份眼底外专科门诊就诊的484例患者为活动前研究对象。2020年12月份眼底外科门诊就诊的976例患者为活动后研究对象,分析干预前眼底外患者就诊时长,患者就医体验差的原因,针对原因拟定对策并组织实施。结果:开展品管圈活动后,眼底外科门诊患者的平均就诊时长显著缩短(P<0.05)。借助信息系统优化就诊流程,提高了患者满意度,圈员的团队凝聚力、积极性、沟通协调能力显著提高。结论:品管圈活动能缩短眼底外科患者就诊时长,提高患者就医体验,提升护理团队综合能力,且改善效果可持续保持。
Objective: To explore the application effect of quality control circle in shortening the length of outpatient visit in fundus surgery. Methods: A quality control circle group was established to set up the activity theme of shortening the duration of treatment for outpatient patients of fundus surgery, and 484 patients who visited outpatient clinics outside fundus in September 2020 were selected as the pre-activity research objects. In December 2020, 976 patients who visited fundus surgery outpatient department were the subjects of the post-activity study. We analyzed the duration of treatment and the reasons for poor medical experience of patients before the intervention, formulated countermeasures for the reasons and organized and implemented them. Results: After the quality control circle activity was carried out, the mean duration of outpatient visits in fundus surgery was significantly shortened (P<0.05). With the help of the information system, the medical treatment process was optimized to improve the satisfaction of patients, and the team cohesion, enthusiasm, communication and coordination ability of the circle members were significantly improved. Conclusion: Quality control circle activities can shorten the duration of treatment for fundus surgery patients, improve patients' medical experience, enhance the comprehensive ability of the nursing team, and the improvement effect can be maintained sustainably.
其他期刊
  • 眼科学报

    主管:中华人民共和国教育部
    主办:中山大学
    承办:中山大学中山眼科中心
    主编:林浩添
    主管:中华人民共和国教育部
    主办:中山大学
    浏览
  • Eye Science

    主管:中华人民共和国教育部
    主办:中山大学
    承办:中山大学中山眼科中心
    主编:林浩添
    主管:中华人民共和国教育部
    主办:中山大学
    浏览
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